Description

As MedMinder continues our high growth, we are looking to expand our pharmacy department and are seeking an energetic Pharmacy Technician that wants to grow professionally in a fast-paced environment. Come join MedMinder and work in a closed-door pharmacy focused on promoting patient medication adherence. Become part of our team assisting patients by focusing on efficient quality patient onboarding. We are a unique combination of long-term care and mail-order pharmacy models. We offer a supportive team environment with appropriate staffing resources.

The current role open is for second shift with the hours of 2:30pm - 10:30pm Monday - Friday with rotating weekends.

Responsibilities:

Pharmacy Technicians are responsible for communicating directly with our patients and escalating issues to a Pharmacist as needed. Successful team members are reliable, energetic and customer-service oriented. They must possess strong computer/data entry skills, strong communication and organizational skills and be a self-starter. All Pharmacy Technicians work under the supervision of the Pharmacist.

• Execute high volume production workflow.
• Process the fulfillment of orders to client specifications.
• Work with our state-of-the-art Synmed and VBM automation.
• Contact patients to review orders on a monthly basis.
• Perform proactive outreach to physician offices for prescriptions and/or refills.
• Conduct data entry and insurance verification in Pharmacy software.
• Resolve insurance rejections.
• Assist in answering incoming patient calls when needed.
• Resolve customer concerns in a professional and caring manner.
• Support the Shipping team with packaging medications for delivery.

Qualifications:

• Previous experience in a customer support setting where patience and exceptional listening skills are essential.
• Experience making outgoing and receiving incoming customer calls.
• Critical thinker, with great organizational skills & time management.
• The ability to clearly communicate challenges and escalate issues when needed.
• Strong work ethic and desire to support MedMinder’s patients.
• Must have a current Massachusetts Pharmacy Technician license.
• Must have Certified Pharmacy Technician (CPhT) certification from the Pharmacy Technician Certification Board (PTCB) or the National Pharmacy Technician Association (NHA)

Pay:

Pay starts at $24.00/hour.