Description

Director of Housekeeping & Laundry Services

Qualifications

Roland Park Place is committed to equal employment opportunity and evaluates qualifications based on job-related performance standards.

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred

Training & Skills

• Strong working knowledge of building, fire, safety, and infection control regulations
• Excellent leadership, organizational, and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency with scheduling, budgeting, and Microsoft Office applications
• Demonstrated commitment to exceptional customer service and resident-centered care

Experience

• Minimum of five (5) years of management experience in housekeeping, environmental services, or hospitality operations
• Experience in senior living, hospitality, or healthcare environments strongly preferred
• Previous experience in a Continuing Care Retirement Community (CCRC) is a plus

Additional Requirements

• Ability to carry a company-issued cell phone and respond promptly to emergencies
• Ability to walk the community regularly and conduct work area inspections
• Flexibility to serve as Manager on Duty (MOD), including weekends and holidays (approximately 6 times per year, may include 1 holiday).
   

Position Summary

The Director of Housekeeping & Laundry Services provides strategic and operational leadership for all housekeeping and laundry services at Roland Park Place. This role oversees services across Independent Living, Assisted Living, Memory Care, and Skilled Nursing, ensuring a clean, safe, sanitary, and welcoming environment for residents, staff, and visitors. The Director ensures regulatory compliance, supports resident satisfaction, and upholds luxury hospitality standards throughout the community.

 
Essential Functions & Responsibilities

• Champion a culture of hospitality, safety, and trust, ensuring full compliance with safety protocols, infection prevention standards, emergency preparedness plans, and incident reporting requirements while maintaining a warm, welcoming environment.
• Build and sustain strong, respectful relationships with residents, families, associates, vendors, and leadership by delivering consistent, customer-focused service solutions that anticipate needs and exceed expectations.
• Recruit, interview, hire, train, onboard, and evaluate housekeeping and laundry team members
• Provide leadership, motivation, accountability, and ongoing professional development for staff
• Foster a culture of excellence and empowerment, enabling associates to take ownership of the resident experience and deliver detail-oriented customized service
• Support community and departmental satisfaction and engagement goals
• Develop, manage and monitor departmental operating budgets for efficiency and contribute to long-term capital planning
• Identify operational workflow or infrastructure challenges and collaborate with the Vice President of Operations to implement effective solutions
• Oversee housekeeping and laundry services for all residential, healthcare, and common areas
• Manage third-party vendors, including specialty cleaning, linen services, and flooring contractors
• Maintain compliance with Department of Healthcare Quality, CMS, OSHA, CARF, and infection control standards
• Ensure departmental participation in emergency planning, disaster drills, and fire drills
• Conducts quality assurance inspections, audits, and performance reviews
• Develop and maintain cleaning schedules, training materials, and standard operating procedures
• Supervise laundry operations to ensure hygienic handling of resident clothing and community linens in accordance with infection prevention protocols
• Maintain all spaces to luxury hospitality standards, demonstrating exceptional attention to detail and sensitivity to individual resident preferences and routines.
• Implement proactive preventative and deep-cleaning programs for all surfaces, furnishings, windows, and specialized equipment
• Collaborate with other departments to promote a safe, respectful, and supportive environment
• Respond promptly and effectively to emergencies, including severe weather and utility disruptions (when necessary)
• Address housekeeping and laundry requests or concerns promptly to minimize disruption and ensure high resident satisfaction
• Plan and support capital projects, apartment renovations, and upgrades; coordinate with vendors and contractors to ensure timely, on-budget completion
• Perform additional duties as assigned
   

Problem Solving

This role requires the ability to proactively identify issues, analyze information, develop practical solutions, and implement improvements aligned with the needs and objectives of the community.

Physical & Mental Requirements

• Ability to lift up to fifty (50) pounds, with or without reasonable accommodation
• Physical stamina to perform regular inspections and walk the community

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

What We Are Looking For

• Champion a culture of hospitality
• Passion for exceptional customer service and resident-centered care
• Strong leadership, organizational skills, and attention to detail
• Excellent verbal and written communication abilities
• Experience supervising, mentoring, and training a diverse workforce
• Ability to handle sensitive conversations with professionalism, empathy, and integrity
• Commitment to creating a safe, positive, and supportive workplace rooted in Caring
   

Key Responsibilities

• Lead and develop housekeeping and laundry teams across Independent Living, Assisted Living, Memory Care, and Skilled Nursing
• Maintain clean, safe, and welcoming environments that reflect our Passion for excellence in service
• Ensure compliance with infection control, safety, and emergency preparedness requirements
• Recruit, train, coach, and evaluate staff with a focus on engagement and growth
• Manage departmental budgets and external vendors with fiscal integrity
• Conduct quality inspections and respond promptly to resident needs and operational priorities
• Foster respectful, team-centered working relationships grounded in Caring and Integrity
   

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• 5+ years of management experience in housekeeping, environmental services, or hospitality
• Senior living, healthcare, or CCRC experience preferred
• Strong leadership, communication, and organizational skills
• Knowledge of safety and infection control regulations
   

Why Join Us

At Roland Park Place, our people make the difference. As part of a mission-driven, resident-focused community, you will join a team that leads with Passion, delivers with Integrity, and cares deeply about the residents and employees we serve.

• Mission-driven, resident-centered environment
• Collaborative and supportive leadership team
• Competitive pay and comprehensive benefits
• A meaningful career with impact, purpose, and growth
   

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package, which includes: 

• medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment),
• company-paid life insurance/short-term disability/long-term disability,
• legal plan,
• identity theft protection,
• pet insurance,
• group critical illness insurance,
• hospital indemnity insurance
• paid sick/vacation/9 paid holidays(including your birthday),  
• 403(b) retirement with 4% company match,
• free meals,
• free area attraction tickets,
• tuition reimbursement,
• employee hardship fund,
• employee assistance program,
• free on-site parking,
• discounted MTA passes,
• free education/training classes,
• Now offering PayActiv (daily pay option)

This exempt salaried leadership position is included in the Manager on Duty rotation schedule for weekends 6 times a year, which may include 1 holiday.

Apply today to join a team committed to excellence in both service and care.

To learn more about Roland Park Place, visit our website at www.rolandparkplace.org